What materials are used in the parts?
The pieces are original, designed and produced in Portugal. We use primarily acrylics, resins, and stainless steel. These materials are selected to ensure lightness, durability, and safety.

How should I care for my pieces to make them last longer?
Avoid contact with water, perfumes, or chemicals. Always store your pieces in a dry, protected place, and clean them gently with a soft cloth. You can store them in the bag we send with your order for extra protection.

Is it safe to buy from the online store?
Yes, it's completely safe. Payments are encrypted and processed by reputable platforms, ensuring the protection of your data.

What is the shipping time and cost?
Once we receive your order, we ship within 1 to 2 business days. We ship via CTT.
• Mainland Portugal: 1 to 2 working days ( free on purchases over €40, otherwise €3.95).
• Madeira and Azores: 5 to 10 working days ( free over €40, otherwise €4.95).
• Spain: 2 to 3 working days ( free over €40, otherwise €4.95).
• European Union: 5 to 7 working days ( free over €80, otherwise €7.95).
• Rest of the world: 5 to 7 business days ( free above €150, otherwise €17.95).

What payment methods do they accept?
Credit Card (Visa, MasterCard, Maestro), PayPal, Multibanco, MB Way, Bank Transfer, Klarna (installments), Google Pay and Apple Pay.

Can I track my order?
Yes! After shipping, you'll receive a tracking number to track the status of your order.

What is the deadline for exchange or return?
You have up to 14 days after receiving your order to exchange or return it, as long as the item is in perfect condition and shows no signs of use.

Do you offer gift wrapping?
Yes, all earrings are individually wrapped and can be given as a gift.

Is there international shipping?
Yes, we ship throughout the European Union and also to several countries outside of Europe.

How to contact customer service/support?
You can contact us by email at hello@muhata.com or by phone at +351 913 586 431 , Monday to Friday, 10am to 6pm.